F.A.Q


Appointments are available on Saturdays 9am-12pm
Clinics are held in South Kensington, Brixton, Harley Street, Bank, Earls Court and Canary Warf.

Details of your appointment location will be provided in your appointment confirmation email.
Consultation £295 up to 1 hour and 30 minutes
Check-up £150 up to 1 hour

Brixton Clinic

Consultation £225 up to 1 hour and 30 minutes
Check-up £110 up to 1 hour

Your consultation will include:
 
  • Discussion of your scalp and hair condition
  • Examination of your scalp and hair
  • Diagnosis of scalp and hair condition
  • Advice on what can be done to help
  • Hair care advice
  • Treatment recommendations

Yes. A deposit of £50 (£25 Brixton Clinic) is needed to secure your appointment which will be requested when you book through our online booking system.

If you need to cancel your appointment, your deposit will be refunded if 48 hours notice is given.
Yes. The waiting list is usually two weeks but we recommend checking the online booking system as clients sometimes reschedule.
We can answer any questions you have about the appointment before booking, but we are unable to give advice about your hair concern without seeing you first. We do have a blog with lots of information which you may find helpful.
Unfortunately not. We offer consultations to diagnose your condition and let you know what can be done to help.
Yes. We treat and can give advice on both male and female scalp and hair conditions
Although carried out professionally, the consultation will be relaxed and informal. We believe this is the best way to build a good rapport with clients. We understand that you will be anxious about your hair problem and will do our best to make you feel as comfortable as possible.
Yes, your consultation will be carried out in complete privacy.
 


No. Blood tests do not always provide the most accurate information because a lot of health issues occur within the cells and not in the blood. If a blood test is needed, a letter will be written to your doctor. If you have had a blood test in the last two months you can bring a copy of the results with you to your appointment.
No. As strange as it may sound, it's better when your hair is unwashed. If you really need to wash your hair for example you have an itchy scalp, you can lightly shampoo your hair 48 hours before your appointment.
 


If you have washed your hair 48 hours before your appointment, you can use a light moisturiser. Otherwise please avoid putting anything on your hair.
Yes. If your hair is out, please comb your hair all the way through as you normally would on the day of your appointment. If you have taken your hair out of a weave or plaits, it's especially important that you comb your hair through properly to remove any loose hairs that will have accumulated while the hairstyle was in.
Yes. Ideally it would be better to have your hair out so the whole scalp can be assessed, but as long as the problem area can be accessed you can keep your hairstyle in.
You will only be asked to change your hairstyle if it's causing your hair problem. Sometimes the problem lies in the hairstyle not being carried out correctly and you may be able to return to your chosen hairstyle after treatment as long as it's carried out properly. Other styling options will be discussed if your hairstyle is no longer suitable for you.
We don't offer any hairdressing services but there is a great website called www.noscrunchie.com and it's the TripAdvisor to Afro hair salons. We also have a small group of salons we can recommend. These are salons that show a duty of care to their clients by referring them to a Trichologist if they notice a scalp or hair condition developing.
Yes. During your appointment, we will look at how you are styling your hair to see if it's causing your hair problem. Advice can be given on different styling options if your hairstyle is not suitable, but we have found that hair styling also comes down to personal taste. Other factors include lifestyle, the type of job you do, facial shape, how much maintenance you can and want to give to your hair and whether your hair can handle the hairstyle you want.

The consultation will get you started on the decision-making journey but we recommend arranging a free consultation with a stylist who will be able to advise you further. In our experience, most people have a much better idea of how they will style their hair after their consultation and all the options have been explored.

Yes, check ups normally take place three months after your initial consultation. The aim of the check-up is to see how you're getting on, alter treatment where needed and answer any questions you have.
No. Our treatments are medicated and prescribed for the treatment of scalp and hair conditions.
Treatment may be recommended if needed. Medicated treatments are included in the cost of your consultation.
Hair problems can occur for any reason relating to the bodies health. Because we have a completely holistic approach to scalp and hair conditions we may prescribe treatment that may not seem to relate to your hair problem. For example we may recommend a supplement to support your adrenal glands to address an issue of stress in the body which is causing your hair loss.

Our treatments are both topical and supplement based

It may not be what you want to hear, but treatment will not work overnight and will require a bit of time and patience. Because everyone is different we all respond differently to treatment, with some people seeing an improvement quickly and others taking longer. It's also important to take into consideration health, stress and lifestyle changes which can effect how quickly your hair responds to treatment.
If your condition can be resolved, treatment will only be needed as long as you have your condition. If your condition is manageable, treatment will be ongoing with the focus being to lower the dosage and frequency of treatment as your condition becomes more stable.
Photos will be taken of your condition at your initial appointment and your condition will be monitored at each check-up.
No. Because there are often a number of factors causing Afro hair conditions, ongoing treatment in the clinic is not the best approach. Treatments are prescribed in the form of medicated products which you can use to treat your condition at home. Other clinics may offer this service, so it's worth doing a bit of research if this is preferred.
During your consultation, your hair will be assessed to see if it can regrow. If regrowth is possible, treatment will be recommended. If treatment is recommended it will either help to regrow your hair or stabilise your hair loss, and this depends on what type of hair loss you have, what caused it and if there is any damage to your hair follicles. In some types of hair loss, you may need to try a course of treatment to see how your hair follicles respond. This will be made clear to you during your consultation.
If your hair loss is treatable, the amount of regrowth you will achieve depends on the type of hair loss you have and whether there has been any damage to your hair follicles. This will be discussed with you during your consultation. Treatment is less likely to succeed if check-ups aren't attended and treatment plans aren't followed.
That's great news! Trichology is an extremely rewarding career where you can help lots of people both physically and emotionally who are suffering with scalp and hair conditions. Click here to find out more about the International Association of Trichologists course and clinical training.
We are always developing the FAQ page, so please contact the clinic using the contact form with your question and we'd be happy to answer.