What will my consultation be like?
Although carried out professionally, the consultation will be relaxed and informal. We believe this is the best way to build a good rapport with clients. We understand that you will be anxious about the appointment and will do our best to make you feel as comfortable as possible.
Will you be able to tell me if you can help me before I see you?
Unfortunately, we can’t. The purpose of a consultation is to diagnose your condition and let you know what can be done to help.
When are appointments available?
Appointments are available at the end of each month. Please check our appointment diary for more information.
How much is a consultation?
Consultation £250 up to 1 hour and 30 minutes
Check-up £125 up to 1 hour
Do I have to pay a deposit?
Yes. A deposit of £50 is needed to secure your appointment which will be requested when you book through our online booking system. If you need to cancel your appointment, your deposit will be refunded if 48-hours notice is given.
Do you have a waiting list for appointments?
Sometimes there may be a waiting list for a specific date. Please check our booking system to see latest availability.
Can you give advice by email?
While we sympathise with your hair concerns, we are unable to give advice without seeing you first. We try to be as helpful as possible and can answer any questions you may have about an appointment before booking. We do have a blog with lots of information which you may find helpful.
Should I wash my hair before my video consultation?
No. As strange as it may sound, it's better when your hair is left unwashed. If you really need to wash your hair, for example if you have an itchy scalp, you can lightly shampoo your hair 48 hours before your video consultation.
Do you treat male hair loss & scalp conditions?
Yes. We treat and can give advice to men and women.
Will you tell me to stop styling my hair a certain way?
Not necessarily, every client is given advice based on what's discussed during your appointment and what caused your hair loss. Where a condition has been caused by the hairstyle not being carried out correctly, you may be able to return to your chosen hairstyle after treatment as long as it's carried out properly. Other styling options will be discussed if your hairstyle is no longer suitable for you.
Can I keep my hair style in for the video consultation?
Yes. Ideally it would be better to have your hair out so the whole scalp can be assessed, but as long as clear photos are taken of your hair before the appointment and you can show the problem during the appointment, you can keep your hairstyle in.
Will my consultation be carried out privately?
Yes, the room the specialist is in will be closed and you will be in complete privacy.
Do I have to have a blood test before the appointment?
No. Blood tests do not always provide the most accurate information because a lot of health issues occur within the cells and not in the blood. If a blood test is needed, this will be recommended during the appointment. If you have had a blood test in the last two months you can email a copy of the results over to us before your appointment.
Should I put anything on my hair before the video consultation?
If you have washed your hair 48 hours before your appointment, you can use a light moisturiser. Otherwise please avoid putting anything on your hair until after your appointment.
Should I comb my hair before my video consultation?
Yes. If your hair is out, please comb your hair all the way through as you normally would on the day of your appointment. If you have taken your hair out of a weave or plaits, it's especially important that you comb your hair through properly to remove any loose hairs that will have accumulated while the hairstyle was in.
Will you be able to give me styling advice?
During your appointment, we will look at how you're styling your hair to see if it's causing your hair problem. Advice can be given to prevent the problem from happening again but we recommend arranging a free consultation with a stylist who should be able to come up with a hair style which won’t cause any further upset to your hair. In our experience, most people have a much better idea of how they will style their hair after they have had a consultation.
Will I need to come for a check-up after my appointment?
Yes, check-ups normally take place three months after your initial consultation or where there has been an update in your hair journey. The aim of a check-up is to see how you're getting on, give updated advice where needed, alter treatment where needed and answer any questions you have.
Will treatment be recommended and if so, how much will it cost?
Treatment varies from client to client and depends on the diagnoses given during the consultation. Your treatment may just be clear advice or an over-the-counter medication, a referral for a specific medical treatment. Supplements and natural approaches/home remedies may also be recommended.
To ensure confidence, we do not receive any commission for any treatment recommended including supplement recommendations and referrals for hair transplant or hair replacement services.
Treatment prices vary depending on what's recommended. When treatment is recommended, you will be told why the treatment has been recommended and how it will help you.
What type of treatment will you recommend?
Hair problems can occur for any reason relating to the body’s health. Because we have a completely holistic approach to scalp and hair conditions, we may prescribe treatment that may not seem to relate to your hair problem. For example, we may recommend a supplement to support your adrenal glands to address an issue of stress in the body which is causing your hair loss.
How long will it take for treatment to work?
It may not be what you want to hear, but treatment will not work overnight and will require a bit of time and patience. Because everyone is different, we all respond differently to treatment, with some people seeing an improvement quickly and others taking longer. It's also important to take into consideration health, stress and lifestyle changes which have a massive influence on how quickly your hair responds to treatment and may even prevent it from working.
If treatment is prescribed, how long will I have to use it for?
If your condition can be resolved, treatment will only be needed as long as you have your condition. If your condition is manageable, treatment will be ongoing with the focus being to lower the dosage and frequency of treatment as your condition becomes more stable.
How is progress monitored?
Progress is monitored using the photos sent at the initial appointment and further photos sent for each check-up.
How will treatment regrow my hair?
During your consultation, your hair will be assessed to see if it can regrow. If regrowth is possible, treatment will be recommended. If treatment is recommended it will either help to regrow your hair or stabilise your hair loss, depending on what type of hair loss you have, what caused it and if there is any damage to your hair follicles. In some types of hair loss, you may need to try a course of treatment to see how your hair follicles respond. This will be made clear to you during your video consultation.
How successful is treatment?
If your hair loss is treatable, the amount of regrowth you will achieve depends on the type of hair loss you have and whether there has been any damage to your hair follicles. This will be discussed with you during your video consultation. Treatment is less likely to succeed if check-ups aren't attended and treatment advice isn't followed.
I'm thinking of becoming a Trichologist, where do I start?
That's great news! Trichology is an extremely rewarding career where you can help lots of people both physically and emotionally who are suffering with scalp and hair conditions. Click here
to find out more about the International Association of Trichologists course and clinical training.
I have a question that isn’t listed here
We are always developing the FAQ page, so please contact the clinic using the contact form
with your question and we'd be happy to answer.